Privacy Policy

Who we are

NEI is the authorized distribution partner for Trimble, including Trimble Catalyst. Where Trimble develops leading solutions in positioning, modeling, connectivity and data analytics, NEI is your local partner for sales, implementation, support, training, and consulting services.

Our contact information including our address and a phone number is listed on our Contact page

 

What personal data we collect and why we collect it

We collect personal data for the purposes of processing your order, along with subscription renewals and supporting your experience throughout this website.
When you visit our site, we’ll track:

  • Products you’ve viewed: we use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping and for assisting maintain the security of this site

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes of:

  • Sending you information about your account and order
  • Responding to your requests, including refunds and complaints
  • Processing payments and preventing fraud
  • Setting up your account within this store
  • Complying with any legal obligations we have, such as calculating taxes
  • Improving our store offerings
  • Sending you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout data for future orders.

 

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

 

Payments

We accept payments through Authorize.Net. When processing payments, some of your data will be passed to Authorize.Net, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Authorize.Net Privacy Policy for more details.

 

Embedded content from other websites

Some pages on this site include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in or potentially have previously logged in to that website.

 

Analytics

This website uses Google Analytics including Google Analytics Dashboard for WP to provide us with marketing analytics to better understand our customers.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfill orders, process refunds and support you.

 

Who we share your data with

Secure payment portal: Authorize.Net
Licensing and order processing systems: Trimble

 

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Secure payment portal: Authorize.Net
Orders processing and licensing systems: Trimble
Encrypted back up storage system

 

Our contact information

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:

By Email:
NEI GPS

By Mail:
Attn: Privacy Officer
124 Toledo Drive
Lafayette, LA, 70506 USA

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.

 

How we protect your data

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.

 

What data breach procedures we have in place

(a) NEI shall: (i) provide Customer with the name and contact information for an employee of NEI who shall serve as Customer’s primary security contact and shall be available to assist Customer  in resolving obligations associated with a Security Breach; (ii) notify Customer of a Security Breach as soon as practicable, but no later than 72 hours after NEI becomes aware of it; and (iii) notify Customer of any Security Breaches by e-mailing Customer with a read receipt at NEI GPS and with a copy by e-mail to NEI’s primary business contact within Customer. (b) Immediately following NEI’s notification to Customer of a Security Breach, the parties shall coordinate with each other to investigate the Security Breach. NEI agrees to cooperate with Customer in Customer’s handling of the matter, including, without limitation: (i) assisting with any investigation; (ii) providing Customer with access to the operations affected; (iii) facilitating interviews with NEI’s employees and others involved in the matter; and (iv) making available all relevant records, logs, files, data reporting and other materials required to comply with applicable law, regulation, industry standards or as otherwisereasonably required by Customer.

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